Add a new support ticket

Please select a priority. Pricing for the different priorities is shown in a table here.

If you don't need a fast response and are reporting a definite bug or some feedback, open a free ticket. A commercial ticket will be charged/due-for-payment if you agree to the quote we give, if you tell us to work immediately without a quote, or if the quote would be the minimum for the ticket priority selected.

If you want us to work immediately without providing a quote then you need to ensure you have a good number of support credits in your account to back up the work; otherwise you will need to make sure you have enough credits to match the quote.

Please follow the following guidelines when you post your ticket:

1. Give your ticket a clear title that summarises the issue.
2. Be careful with your English spelling and grammar, make sure you give a clear description, use the correct terminology, and make sure you aren't using ambiguous language. You will save money if we can easily read through your ticket.
3. If you already have a ticket for this work/issue don't create a new ticket, unless you are raising to a higher priority by making a new ticket with a higher priority. If you do raise to a higher priority status, that ticket is likely be charged in addition to the original tickets, as all will need to be processed.
4. Your ticket needs to be completely self-explanatory. If it is necessary to reference another ticket please ensure that the exact title of the ticket is given. Different members of staff may work on different tickets so we won't necessarily know the details relating to other tickets.