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Moving forward with Composr

ocPortal has been relaunched as Composr CMS, which is now in beta. ocPortal 9 will be superseded by Composr 10.

Head over to compo.sr for our new site, and to our migration roadmap. Existing ocPortal member accounts have been mirrored.

Transferring support credits

Purchase of support credits on ocportal.com is closed, but credit may now be purchased on compo.sr. To have your credit transferred please open a support ticket and we will arrange this for you. We will be able to do ocPortal support on compo.sr up until ocPortal v9 reaches its official end of life. We have not migrated over existing tickets.


Professional/Commercial Support

Top up

9 credits currently cost £49.50 GBP †† and are good for:

Priority level Number of minutes
Budget priority 90 minutes
Normal priority 72 minutes
Day priority 63 minutes
High priority 45 minutes
Emergencies 27 minutes

20 credits currently cost £110 GBP †† and are good for:

Priority level Number of minutes
Budget priority 200 minutes
Normal priority 160 minutes
Day priority 140 minutes
High priority 100 minutes
Emergencies 60 minutes

25 credits currently cost £137.50 GBP †† and are good for:

Priority level Number of minutes
Budget priority 250 minutes
Normal priority 200 minutes
Day priority 175 minutes
High priority 125 minutes
Emergencies 75 minutes

35 credits currently cost £192.50 GBP †† and are good for:

Priority level Number of minutes
Budget priority 350 minutes
Normal priority 280 minutes
Day priority 245 minutes
High priority 175 minutes
Emergencies 105 minutes

50 credits currently cost £275 GBP †† and are good for:

Priority level Number of minutes
Budget priority 500 minutes
Normal priority 400 minutes
Day priority 350 minutes
High priority 250 minutes
Emergencies 150 minutes

90 credits currently cost £495 GBP †† and are good for:

Priority level Number of minutes
Budget priority 900 minutes
Normal priority 720 minutes
Day priority 630 minutes
High priority 450 minutes
Emergencies 270 minutes

180 credits currently cost £990 GBP †† and are good for:

Priority level Number of minutes
Budget priority 1,800 minutes
Normal priority 1,440 minutes
Day priority 1,260 minutes
High priority 900 minutes
Emergencies 540 minutes

550 credits currently cost £3,025 GBP †† and are good for:

Priority level Number of minutes
Budget priority 5,500 minutes
Normal priority 4,400 minutes
Day priority 3,850 minutes
High priority 2,750 minutes
Emergencies 1,650 minutes
 

Need help with your ocPortal website? Head straight to the source with our Experts by the hour support service.

Our experienced team can dig you out of any situation: from installation, to routine maintenance/training, or even new programming to give your site the competitive edge.

With our pre-pay system you purchase credits in advance, then maximise their value depending on the priority of your needs. We are able to pass on savings by avoiding the need to manage invoicing and take separate payment for every small job.

Priority level Response times (†) Time per credit Minimum per ticket (*)
Budget priority 7 working days 10 minutes 3 credits
(30 minutes)
Normal priority 3 working days 8 minutes 4 credits
(32 minutes)
Day priority 8 working hours 7 minutes 4 credits
(28 minutes)
High priority 3 working hours 5 minutes 6 credits
(30 minutes)
Emergencies 1 working hour
(247 if staff near a computer)
3 minutes 10 credits
(30 minutes)
(even if cost not agreed)

* We have a minimum charge, but we try to provide value.
† Response times aren't guaranteed, but you won't be charged in full if we can't meet them. If you expect to be putting in tickets that will require an hour or more a day over an extended period of days, it is a good idea to discuss this in advance to ensure we schedule for your needs.
†† VAT applies for EU customers. VAT not included in figures quoted here.


Choose a support type:


As a thank you for supporting the ocPortal developers, each purchased support credit automatically leads to 50 points (so you get a position of respect in the ocPortal community).