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Support ticket back-log - Comments

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Support ticket back-log

Posted 21 August 2014, 1:51 AM
Hello ocPortal users,

We are currently experiencing a back-log in our support tickets, due to a very high demand. We have taken on an extra developer to help clear the back-log, and reassigned staff, but please be aware there may be some delays.

We apologise for any inconvenience caused here. Our terms and conditions state that if we can't meet the response time requested, we'll re-price the ticket into the bracket for which we were able to respond…

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