HTML Logo by World Wide Web Consortium (www.w3.org). Click to learn more about our commitment to accessibility and standards.

XML Parsing Error

Login / Search

 [ Join | More ]
 Add topic 
Posted
Rating:
#89711 (In Topic #18195)
Avatar

Community saint

I just upgraded to 8.1.3. When members try to edit their profile they get this message.

XML Parsing Error: not well-formed Location: http://www.trustserve.net/site/index.php?page=members&type=view&id=admin#tab__edit Line Number 1, Column 9:<root><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> --------^

I searched the OCP site and found a hotfix, but that did not fix the problem.

I am also getting complaints that they can no longer login when using IE. I don't use IE often, but I also experienced/replicated the problem using IE9.

Are there any fixes for these problems for 8.1.3?

Any help is, as always, greatly appreciated.
Back to the top
 
Posted
Rating:
#89713
Avatar

Community saint

I am wonder if this is happening because the char

set in the script is utf-8, but the chaset in lang/EN/global.ini is charset=ISO-8859-1?

I tried changing the string to utf-8, in the global.ini, but I still got the error. Do I need to use the upgrader.php to clear the site cache?

Does any of this make any sense? Am I making any sense? O_o
Back to the top
 
Posted
Rating:
#89723
Avatar

ocStaff (admin)

psydoc said

I am wonder if this is happening because the char

set in the script is utf-8, but the chaset in lang/EN/global.ini is charset=ISO-8859-1?

I tried changing the string to utf-8, in the global.ini, but I still got the error. Do I need to use the upgrader.php to clear the site cache?

Does any of this make any sense? Am I making any sense?

According to Chrome dev tools its running in ISO-8859-1.



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89724
Avatar

ocStaff (admin)

psydoc said

I just upgraded to 8.1.3. When members try to edit their profile they get this message.

XML Parsing Error: not well-formed Location: http://www.trustserve.net/site/index.php?page=members&type=view&id=admin#tab__edit Line Number 1, Column 9:<root><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> --------^

I searched the OCP site and found a hotfix, but that did not fix the problem.

I am also getting complaints that they can no longer login when using IE. I don't use IE often, but I also experienced/replicated the problem using IE9.

Are there any fixes for these problems for 8.1.3?

Any help is, as always, greatly appreciated.

I suspect an error message is happening inside the AJAX script that loads the tab. I can't fix that until I know the message, but I have run some experiments and believe I can make make the error message clearer with the following hotfix…



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89725
Avatar

ocStaff (admin)




Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89743
Avatar

Community saint

That is the hotfix I tried before, and it is still not working. I get the same XML Parsing Error message as above. That is using Firefox.

When using Chrome, I receive this error.

Back to the top
 
Posted
Rating:
#89745
Avatar

ocStaff (admin)

I just added that hotfix, but could you open a free bug report ticket with FTP details and I'll check this out directly.

Regards,
Chris



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Item has a rating of 5 (Liked by BobS)  
Rating:
#89753
Avatar

Community saint

Sorry, I did not look at the number. The files it contained looked very similar to the one I tried earlier. I did notice additional files, though. :$

If you want to spend the time, Chris.

I think I am going to do a fresh install of v9.

Would it help the OCP community if I did a video tutorial of the complete install, from how to set-up the database, create and add a user through the basic set-up of OCP?

If yes, let me know. That would be one way I could give something back to the community.
Back to the top
 
Posted
Rating:
#89755
Avatar

ocStaff (admin)

Happy to look into it.
Add a new support ticket - ocPortal.com

Would it help if I the OCP community if I did a video tutorial of the complete install, from how to set-up the database, create and add a user through the basic set-up of OCP?

If yes, let me know. That would be one way I could give something back to the community.

I'm sure that would be helpful to some people yes!



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89756
Avatar

Community saint

psydoc-

My belief is that the more reference material available for ocPortal, the better. It allows even the most novice user to see that things are really not that difficult.

Bob
Back to the top
 
Posted
Rating:
#89764
Avatar

Community saint

I will get on it this weekend, and when finished, submit the first version for approval.  :)
Back to the top
 
Posted
Rating:
#89766
Avatar

ocStaff (admin)

psydoc said

I will get on it this weekend, and when finished, submit the first version for approval.  :)

Uploading to community docs is the way to go, no approval needed ;). But putting a link to the community docs spot on the forum and requesting comments would work well if you wanted to.



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89777
Avatar

Community saint

Will do, Chris.

Thanks for fixing the XML Parsing problem. That was amazingly fast. Would you mind telling what I did wrong, or should have done right?
Back to the top
 
Posted
Rating:
#89779
Avatar

ocStaff (admin)

I replied in the ticket, didn't that reply come through to you?



Become a fan of ocPortal on Facebook or add me as a friend.

Expand: Was I helpful? Was I helpful?

Expand: Follow me on Twitter Follow me on Twitter







If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Back to the top
 
Posted
Rating:
#89781
Avatar

Community saint

Not yet.  :(
Back to the top
 
Posted
Rating:
#89782
Avatar

Community saint

I went to the ticket, and looked. I will remember to always add the .old extension, thanks so much.  :thumbs:

I just installed Chrome, today. I will try using the error console and inspection features when I can't find a problem using firebug.

I will also continue to sing your praises…you are da man! :thumbs:  :thumbs:
Back to the top
 
1 guests and 0 members have just viewed this: None
Control functions:

Quick reply   Contract

Your name:
Your message: