Site Crash on upgrade to 8.1.1
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#87573
(In Topic #17843)
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Community saint |
I am looking for some advice. I started an upgrade to 8.1.1, took a backup, downloaded a backup of the db, cleared the cash, did a manual upload of the tar, and started a file compatibility when the site crashed, completely. The error logs show no errors.  When I tried to log into the upgrader.php, the first time, I got a stack trace that indicated a db table was missing. I tried to login again, and the admin password from the info.php file is either not accepted, or I am still not able to access the db.Right now, I am uploading the site backup, for the second time. The first did not work. Here is my question. If this does not work the second time, what about clearing all files and doing a fresh install of 8.1.1? I have the database and backup of the themes. Could I just upload the backup db tables and restore all my site info? I guess I would also have to add the theme, too. Does that sound like a viable option? Any help is greatly appreciated. Doc |
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ocStaff (admin) |
What were you upgrading from? Could you share the trace? If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
 I thought the version I was updating was 7.6.2, but that does not seem to be a choice. I barely paid attention long enough to have the tar created…my mind was not really in this, apparently. |
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Community saint |
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Community saint |
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ocStaff (admin) |
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
I guess I will just try what I suggested above. |
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ocStaff (admin) |
I'm a bit tired (past midnight) so I've been doing something of skim reading. Just noticed… You uploaded the blank info.php from the manual installer. That'd cause big problems. If you must upgrade via the manual installer, it's critical not to upload that. Ideally you would use the proper tailored upgrader generation system we have. If you don't, you can get away with this (again, don't upload info.php) and the upgrader will help guide you what files belong to uninstalled addons so might need deleting again. If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
btw, you are right, I did upload the blank info.php. I told you my head was not in this. Thanks, Chris. Get some rest. It is about 12:30 AM your time. snooze… 
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Community saint |
I tried the updater system, and all seemed to be going well, until I got an "Access Denied" in large blue letters. Next, I downloaded the tar and extracted the files, made sure the info.php was not uploaded, and this is the result of the stack trace. btw, there is some other problem cause I can not get back into the upgrader.php suing the password located in the info.php file. Click the stack trace image to enlarge. Any other ideas, Chris. |
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ocStaff (admin) |
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
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ocStaff (admin) |
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If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
This is the error message. |
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Community saint |
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ocStaff (admin) |
I think you did a typo and it redirected you to the 404 error page. Essentially there are two things at play here:
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
I did not receive a 404 error, so I don't think that was the problem. Once I got access to the upgrader.php, I did a file integrity check and found a number of files that should not have been there, and that some files did not upload during the ftp transfer. I fixed that, updated the db, and all is now well, I think.  How can I go about encrypting the upgrader.php admin password for the info.php file? |
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ocStaff (admin) |
No, ocPortal died before you did.
/config_editor.php can change it. Log in, then change in there. If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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ocStaff (admin) |
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource. |
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Community saint |
 One more question, that is  . I noticed that when you click the "view all emoticons" link, the iframe opens; however, when you click on an emoticon, it does not add it to the textarea dialog box. Is that a bug, or am I just doing something wrong?
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