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Maybe popular web hosting company is in trouble

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Posted
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#110112 (In Topic #21888)
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Fan in action

Had a total crash of my website on popular web hosting company's shared hosting account.  Everything went down, SQL, Email Server, Web access.  24/7 support has now gone to 6am to 4pm m-f for US and chat is defunct, phone rings busy all of supposed support hours.  Understand that company was recently sold, I guess I,we, were sold too.:o

Back up today but no news of what happened, the support downgrade is a bummer, just when I was getting spoiled.

Not sure I can disclose the name without violating some policy
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Posted
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#110116
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Oh dear.

You can say what company it is, even if it is one we have promoted. Honest conversation like this isn't censored.


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Posted
Rating:
#110119
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Fan in action

OK, it's ARVIXE

Phone support is still "busy"

I'm scared now, probably the company that bought them will be able to make any money, will to be selling my personal information to the highest bidder.  I make extensive use of my postmaster email account and make up addresses on the fly. arvixe@mydomain.com goes to my postmaster account so if I start getting pfishing and spam, I'll know.  I knew that Adobe was hacked before it was announced; started getting spam and pfishing at:  adobe@mydomian.com
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Posted
Rating:
#110181
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Well-settled

Have you checked Arvixe's Status page for October? Lots of  maintenance work on various servers over the past week.

My sites' NS had been getting seriously slow over recent weeks, but since Sunday has been working great once again. Maybe you'll find an announcement about work/ status regarding yours - good luck!
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Posted
Rating:
#110183
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Fan in action

Everything is now up, I have more than one account on different servers and they were affected at different times.

I am hoping for the best, not very much choice out there since EIG has bought up all the competition.

Hopefully we'll laugh about this sometime and remember when….
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Posted
Rating:
#110185
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Fan in action

Darn,

Just when I post this Puffin is down again.  Rats

Bittern seems to be up though
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Posted
Item has a rating of 5 (Liked by Chris GrahamLiked by RichT)  
Rating:
#110186
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Community saint

I've been a absent here for a while with lots of overtime hours at my day job, but wanted to add a bit info regarding Arvixe. Arvixe recently shut down their forums (not sure if that is a permanent move or if they are just migrating to a new forum software) which had been filled with mostly complaints over the last few months. The Arvixe forums were a good place to post Support Ticket ID's to get them escalated for a quicker resolution. The best way to do that now is to Tweet your ticket ID and brief subject to @ArvixeSupport on Twitter (https://twitter.com/ArvixeSupport) to get your support ticket handled quicker. Just visit that Twitter link and click the 'Tweet to Arvixe Support' button in the left column of that Twitter page to post your ticket ID. Of course, you'll need a Twitter account to do that. Arvixe email/phone/chat support is pretty useless now with all of the problems they've been dealing with. But I used the Twitter trick and had a ticket resolved within a couple of hours on Sunday, so I know it works. The one thing you don't want to do is keep adding notes to your support ticket before someone from support responds to it. Each note you add to your ticket will bump it back down to the bottom of the list and greatly increase the amount of time you will be waiting for support to respond to the ticket.

Endurance International Group, Inc (EIG) purchased Arvixe about a year ago. EIG has somewhat of a questionable reputation when it comes to web hosting and tech support. Virtually every hosting company they have bought has experienced the same thing that Arvixe is going through right now - server issues and less-than-stellar support. All was well with Arvixe until EIG started shoehorning Arvixe into the EIG web hosting business model and migrating Arvixe to their own systems earlier this year. And more recently (end of September), the majority of the original Arvixe support team has been laid off and I believe some (if not most) of the support has been taken over by another EIG owned company called A Small Orange (ASO). With all of the changes and transitioning going on this year at Arvixe, there have been many bumps in the road with no clear end in sight. I might be one of the luckier ones with mostly brief server outages and mostly minor issues, but others have had a real nightmare of an experience. Just remember, those of us on a shared hosting plan or a shared server, we will have problems sooner or later no matter who our web host is. It's not a question of if, it's a question of when and how bad. That's just the nature of hosting a web site on a shared server.

There were some reports of a potential hack or breach of Arvixe customer data, but I don't think there has been any substantial evidence that it was nothing more than some idiot employee running the wrong commands and messing up some data in some databases. I guess only time will tell.

Here is a post from webhostingtalk.com that has some of the gory details of what's been going on recently at Arvixe: http://www.webhostingtalk.com/showthread.php?t=1516915

For anybody thinking of switching away from Arvixe, here is a list of other hosting providers that are also owned by EIG that might exhibit similar issues: http://www.castironhosting.com/endurance-international-group-list-eig-hosting-brands/

That's not to say that every EIG owned web host is going to be a bad experience, and I do believe that the recent Arvixe issues will get better over time. 

I currently have an Arvixe Personal Pro shared account that I will keep as an incubator for testing new projects or sites that won't be too adversely impacted if there is a several hour server outage. I am in the process of setting up a VPS at vultr.com and will start using that for a couple of my main sites in the near future. If my needs grow and I need more resources, reliability, and availability, I would start to look at some of the more scalable cloud hosting solutions offered by Rackspace or Amazon AWS.
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Posted
Rating:
#110190
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Fan in action

Now 2nd site has been totally down, today some index file is accessed but appears all files are scrambled or folders missing.

Would advise daily backups if hosted on Arvixe

However, don't even think about 1and1 - they upgraded my contract without permission and increased amount charged to credit card without permission. Added useless "Features" I would never use or even think about using. They seemed to think email notification was enough and to opt out was a very complex task. So I moved to Arvixe. Think I jumped from the frying pan into fire.

Years ago, I had my site hosted on a server, un unbeknownst to me, was a popular porn site host.  Now that was great service and performance, unfortunately they did away with shared hosting and moved into porn hosting big time.

They did respond to the ticket and said they were aware of the problem.  Yeah

Tried Arvixe phone support yesterday and call did get to switching but after 20 minutes on hold, gave up.

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Posted
Rating:
#110192
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Fan in action

Whoa, now it looks like the Arvixe elves have pretty much trashed some folders - hopefully the SQL database is still intact


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Posted
Rating:
#110302

Non-joined user

Jason Verhagen said

I've been a absent here for a while with lots of overtime hours at my day job, but wanted to add a bit info regarding Arvixe. Arvixe recently shut down their forums (not sure if that is a permanent move or if they are just migrating to a new forum software) which had been filled with mostly complaints over the last few months. The Arvixe forums were a good place to post Support Ticket ID's to get them escalated for a quicker resolution. The best way to do that now is to Tweet your ticket ID and brief subject to @ArvixeSupport on Twitter (https://twitter.com/ArvixeSupport) to get your support ticket handled quicker. Just visit that Twitter link and click the 'Tweet to Arvixe Support' button in the left column of that Twitter page to post your ticket ID. Of course, you'll need a Twitter account to do that. Arvixe email/phone/chat support is pretty useless now with all of the problems they've been dealing with. But I used the Twitter trick and had a ticket resolved within a couple of hours on Sunday, so I know it works. The one thing you don't want to do is keep adding notes to your support ticket before someone from support responds to it. Each note you add to your ticket will bump it back down to the bottom of the list and greatly increase the amount of time you will be waiting for support to respond to the ticket.

Endurance International Group, Inc (EIG) purchased Arvixe about a year ago. EIG has somewhat of a questionable reputation when it comes to web hosting and tech support. Virtually every hosting company they have bought has experienced the same thing that Arvixe is going through right now - server issues and less-than-stellar support. All was well with Arvixe until EIG started shoehorning Arvixe into the EIG web hosting business model and migrating Arvixe to their own systems earlier this year. And more recently (end of September), the majority of the original Arvixe support team has been laid off and I believe some (if not most) of the support has been taken over by another EIG owned company called A Small Orange (ASO). With all of the changes and transitioning going on this year at Arvixe, there have been many bumps in the road with no clear end in sight. I might be one of the luckier ones with mostly brief server outages and mostly minor issues, but others have had a real nightmare of an experience. Just remember, those of us on a shared hosting plan or a shared server, we will have problems sooner or later no matter who our web host is. It's not a question of if, it's a question of when and how bad. That's just the nature of hosting a web site on a shared server.

There were some reports of a potential hack or breach of Arvixe customer data, but I don't think there has been any substantial evidence that it was nothing more than some idiot employee running the wrong commands and messing up some data in some databases. I guess only time will tell.

Here is a post from webhostingtalk.com that has some of the gory details of what's been going on recently at Arvixe: http://www.webhostingtalk.com/showthread.php?t=1516915

For anybody thinking of switching away from Arvixe, here is a list of other hosting providers that are also owned by EIG that might exhibit similar issues: http://www.castironhosting.com/endurance-international-group-list-eig-hosting-brands/

That's not to say that every EIG owned web host is going to be a bad experience, and I do believe that the recent Arvixe issues will get better over time. 

I currently have an Arvixe Personal Pro shared account that I will keep as an incubator for testing new projects or sites that won't be too adversely impacted if there is a several hour server outage. I am in the process of setting up a VPS at vultr.com and will start using that for a couple of my main sites in the near future. If my needs grow and I need more resources, reliability, and availability, I would start to look at some of the more scalable cloud hosting solutions offered by Rackspace or Amazon AWS.

I also used (until yesterday) Arvixe. I don't know that it will all turn bad, of course, but a few weeks ago they put the clamps on a test site that I used because of excessive page hits. It was running WP at the time–a generic installation. The tone of the warning emails scared me a bit. I don't want to get sued for a few unlucky swarms of WP spam bots, so I termed the account. I'm sure it will all work out okay with Arvixe, but I was worried about the tone of the email they sent to me–I make about 25K a year…I can't handle a lawsuit from a big company, just because of random spam-bots. I bailed.
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Posted
Rating:
#111565
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Fan in action

It seems serious problem. Can't they provide you backup of data?
Or, you must switch the web host…

MilesWeb: Your Hosting, Our Responsibility!
VPS Hosting | Best ocPortal Hosting
24x7 Support | Anytime Money Back | 99.95% Uptime


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Posted
Rating:
#111566
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Fan in action

Almost a year later and they still are trashing data, can not seem to make a complete FTP transfer of backups when they screw up moving from server to server, have to upload piecemeal.

Their email server is spotty also, out sometimes.

Am looking at other host, of course, and have moved considerable amount.  Ah, long for the good old days.
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