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Welcome Email not sending

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Posted
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#60090 (In Topic #13063)
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Community saint

Welcome Email not sending

I am having an issue with the WELCOME EMAIL not being sent. Actually I didn't even know there was an option for this until I discovered it today! (something(s) new every day)

…anyway, I put one together and saved it with a 0 send time, which I assume, means it will be sent immediately upon a member joining.

I set up 2 new members to join the site and went to check their email to see if the email would be sent and what it would look like but none was ever received. Any clue why?


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Posted
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#60096
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Hi,

It's likely CRON is not set up. However if it isn't it should have warned you when you went to the welcome e-mails section.


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Posted
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#60165
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I do not recall any warning when I set up the welcome email letter. And setting up CRON was accomplished through some back and forth with Elief - they were able to steer and enlighten me to get it all working.

The welcome email letter is working now. Thanks.


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Posted
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#60168
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Community saint

When I set up my Welcome Emails I did not get a Cron not set up warning either. Took a couple of hours of research to find out what the problem was. Once I set up the Cron I also got a boat load of emails from Calendar events. So the events subscription is also tied to a Cron.

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Posted
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#60169
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I set up my welcome email back on 5-12 and also set up a test member after however the CRON was not set up yet so I recieved no emails to confirm the join event.

Today which is 5-17 I was able to set up CHRON sucussfully and I also set up another test member to see if it really did work.

I got both welcome email messages today - right after the CHRON was set up correctly. So, I am thinking that any member join welcome letter or other scheduled event will build up till CHRON is working and after that the action(s) will be accomplished. Then, again I am thinking that, Joins and the like before the welcome letter was made will be ignored.


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