HTML Logo by World Wide Web Consortium ( Click to learn more about our commitment to accessibility and standards.

Moving forward with Composr

ocPortal has been relaunched as Composr CMS. ocPortal 9 is superseded by Composr 10.

Head over to for our new site, and to our migration roadmap. Existing ocPortal member accounts have been mirrored.

Various errors or blank page can't reach website!!!!

Login / Search

 [ Join | More ]
 Add topic 
#96327 (In Topic #19133)


I can't get to my website! My domain is there my servers ping but I either get a blank page or different messages:

1. blank page

2. Critical error – bailing out
The website's first database query (checking the page request is not from a banned IP address) has failed. This almost always means that the database is not set up correctly, which in turns means that either backend database configuration has changed (perhaps the database has been emptied), or the configuration file (info.php) has been incorrectly altered (perhaps to point to an empty database), or you have moved servers and not updated your info.php settings properly or placed your database. It could also mean that the oc_usersubmitban_ip table or oc_config table alone is missing or corrupt, but this is unlikely. As this is an error due to the website's environment being externally altered by unknown means, the website cannot continue to function or solve the problem itself.

Details here are intended only for the website/system-administrator, not for regular website users.
» If you are a regular website user, please let the website staff deal with this problem.

Depending on the error, and only if the website installation finished, you may need to edit the installation options (the info.php file).

ocProducts maintains full documentation for all procedures and tools. These may be found on the ocPortal website. If you are unable to easily solve this problem, we may be contacted from our website and can help resolve it for you.

ocPortal is a CMS for building websites, developed by ocProducts.

Last edit: by larryg1957
Back to the top

Have you talked to your web host? They are probably having issues, or at the very least changed something.

Become a fan of Composr on Facebook or add me as a friend. Add me on on Twitter. Support me on Patreon
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about Composr whenever you see the opportunity or support me on Patreon.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying Composr on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top


Hi Chris,

Your right they fixed it.  Is there a way to execute a line of text in like the index.php that executes only when error occurs or displays....  cause blank page doesn't tell you anything.

Thx. for your help
Back to the top
There are too many online users to list.
Control functions:

Quick reply   Contract

Your name:
Your message: