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Subscription Problem

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#60207 (In Topic #13083)

Community saint

I just opened the site up for subscription service and ran into a major SNAFU. The first person to subscribe got charged, payment was received by PayPal but nothing changed on the site for her. I checked her profile and sure enough she was not in the Secondary Group.

I went in and did a Manual transaction to complete the process, I found her transaction:
"Subscription #7 (member: Kayla Nagle) and selected it.

I clicked on Manual Transaction and the system indicated a completion and even sent out the thank you email. Unfortunately the email was sent to me and I was added to the secondary membership. Does anyone have any thoughts?, or should I submit a ticket? Does anyone use the subscription system?

I have a work order in for some paid work and was about to agree to have the work done but everything revolves around the subscription system so I really need this fixed.

Rick Henson

OCP 4.3.2 & 5.0.1
PHP 5.2.5
MySQL 5.0.51a
FireFox 3.6.8
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(answering in support ticket)

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