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Questions About Chat Notification and Chat Log Boxes

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Posted
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#63545 (In Topic #13752)
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Community saint

I am trying to understand a (somewhat annoying) pop-up box titled "Remove Chat Notification" There are three buttons, CANCEL, CLOSE & IGNORE.

See screen shot.

AFAIK the buttons do the same thing once you click them.

the description says:

"You have opted to remove the chat notification. You can also choose" to get rid of the IM conversation if you want to entirely hide from this person. You probably want to choose 'Hide'. What would you like to do?

Is there a different action potential for each button? The description seems to indicate this but clicking on any of them appears to produce the same screen action. I might be missing something here and would appreciate any enlightenment you have?

Then there is the other box titled "Download chat logs". This box has 2 buttons plus a crypitically sandwiched 'YES' between them. Again, I am in the dark.

The box says:

"(You are closing this chat) Would you like to download the conversation log to save on your computer?"

See screen shot. It appears that I can CANCEL or CLOSE but how would I say yes to downloading the log? This is puzzling to me.


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Posted
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#63547
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Community saint

Yes?
 :ninja:

Take my advice. I'm not using it!

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Posted
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#63549
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Well-settled

I am glad you ask this question.
I feel like I ask far too many sometimes.
I got tons of questions myself, I'll wait until someone else asks them.

Thanks for asking.
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Posted
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#63551
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Community saint

Violative said

Thanks for asking
I never asked questions as a kid in public for fear of being thought stupid. Somewhere along the way I learned that asking was good and I had stopped worrying about what 'they' thought of me. I knew who I was and it was about time others found out too! LOL

Having said that, like you, I am really thankful that so many do ask the questions that are on my mind too. It becomes part of the path for 'those who come after us' stumbling with those obstacles that have slowed our progress.

Of course, by that time, ocPortal will be so streamlined and user friendly that from download to going public will be like a hot knife through butter!


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Posted
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#63552
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Well-settled

Yeah , I suppose your right, did you ever end a private chat conversation and a pop up still keeps on popping up showing you and whatever was in chat there, how about when you invite someone that is really offline but OCP shows them online and sents an e-mail to them to join the chat?
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Posted
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#63553
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Community saint

Violative said

did you ever end a private chat conversation and a pop up still keeps on popping up showing you and whatever was in chat there, how about when you invite someone that is really offline but OCP shows them online and sends an e-mail to them to join the chat?
Yes, I have had the two things happen to me although I am not sure about the sent email part - the other party has ever mentioned it to me so I don't know


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Posted
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#63561
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We all just had a good laugh at how awful that popup question is. The dialog and the text have evolved separately and it just doesn't make sense looking at it now.

I am changing the message to say:
"You have chosen not to chat now. You can choose to 'Close' the IM conversation if you don't want to have it at all. However you probably want to choose 'Hide' if you just don't want to be in the IM conversation right now. What would you like to do?"
I'm removing the 'Cancel' button because it just makes it more confusing. But 'Cancel' results in the chat notification not being dismissed, giving you a second chance to bring up the chat.



For the dodgy 'Yes' button, that was fixed last week ready for the next patch release.



Violative - I just did an interview yesterday where I complained about people not reporting bugs, so please do ;). I am looking into what you just said.


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  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#63578
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Community saint

Hey, I read that interview. Pretty good one.

"You have opted to remove the chat notification. You can also choose" to get rid of the IM conversation if you want to entirely hide from this person. You probably want to choose 'Hide'. What would you like to do?"

vs

"You have chosen not to chat now. You can choose to 'Close' the IM conversation if you don't want to have it at all. However you probably want to choose 'Hide' if you just don't want to be in the IM conversation right now. What would you like to do?""

The second is better, but still a bit confusing. If I may suggest an alternative?

"You have chosen not to chat now. If you wish  to no longer chat with anyone at all, you can choose "Close". If you wish to continue receiving chats from other members but do not wish to continue this conversation right now, choose "Ignore". If this was a mistake and you wish to continue in the conversation, choose "Cancel".

I find it odd that you say "Hide" in both messages but on that screenshot the button says "Ignore".


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Posted
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#63617
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Thanks. I've taken a lot of that onboard, and now it is:

"You have chosen not to chat now. If you don't want to have the IM conversation at all you can choose to 'Close' the IM conversation. If you don't want to be in the IM conversation right now you can choose to 'Ignore' the IM conversation. What would you like to do?"


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top
 
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