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Posted 01 September 2011, 3:51 PM

Rating:

#74078 (In Topic #15445)

Voarsh

Well-settled

Hi, when alerts get sent to users, the emails get sent, however - when I send out news letters from the admin zone, I select the "members" tick box, then put the content in and then I get sent a previous, but when I authorize it to be sent to the "members" it doesn't arrive..

I have test account(s).

I have also tried to sent content updates and have the same problem.

Can someone help me?

Posted 01 September 2011, 9:28 PM

Rating:

#74128

Chris Graham

ocStaff (admin)

Yeah. Probably it's going through the drip-send queue, which runs if CRON was ever on. It's to avoid flooding the mail server.

But if CRON is not actually running right, the queue will never by cycled.

So that's where to look. The advanced configuration tutorial explains how to get CRON working (various ways to approach it).

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Posted 04 September 2011, 9:32 PM

Rating:

#74267

Voarsh

Well-settled

Thanks for your reply, unfortunately I don't really understand the documentation.

I don't know how I can resolve this issue…..

Posted 04 September 2011, 10:57 PM

Rating:

#74271

BobS

Community saint

Voarsh-

Look in the To Do list in Admin area and see what the last date is next to the "Set up scheduler" entry (you may have to click the "Show all" link at the top of the list). You will be able to see the last time your cron job ran which is the first step in sorting out the issue.

Bob