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Member can't get password reset to send password to them

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Posted
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#70929 (In Topic #14973)
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Community saint

I have a really good member who has been away for some time due to a long hospital stay and they cant remember their password. Also says the password reset isn't sending their password to their email address …any idea how to fix this?

I found the global permissions at Admin Zone > Setup > Configuration > Specific-permissions: (Members, Usergroups) Forums for "Member's passwords may not be automatically reset"are all checked - I unchecked them - so this should allow him to have his password reset right?


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Posted
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#70930
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Community saint

friendly said

… so this should allow him to have his password reset right?
Right!

 :thumbs:

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
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#70933
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Community saint

I wanted to see if it works for me on your site and it's same thing for me. I clicked 'password reset' on your site, entered my email address. Gave it some time, but still nothing.

Eric DeMars . com
My electronic portfolio and personal site. Uses ocPortal!
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Posted
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#70934
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Community saint

I used one of my testing members to see if it was working now and it is - sends the email with a random password which will get you in and then you can manually set it to whatever suits you.

I sent off an email to my member so he could try it again - we'll see. I guess as another alternative method I could have gone into his profile and changed the password myself and then emailed the change to him.

I was surprised that the email was sent so quickly.


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Posted
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#70935
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Community saint

Eric said

I wanted to see if it works for me on your site and it's same thing for me. I clicked 'password reset' on your site, entered my email address. Gave it some time, but still nothing.
Still no reset for you, Eric?


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Posted
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#70936
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Community saint

Unfortunately, no. Checked my spam folder even. Nothing from your site.

Eric DeMars . com
My electronic portfolio and personal site. Uses ocPortal!
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Posted
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#70937
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Community saint

I can still get in with my old password, tho. I just wanted to see if I could get your password reset thing to work… which I couldn't.

Eric DeMars . com
My electronic portfolio and personal site. Uses ocPortal!
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Posted
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#70939
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Community saint

I joined as new member and after successfully logging in, I logged out and logged back in but used bad password and then went through the password reset process and it went fine.


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