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Mass-Emailing

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Posted
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#27466 (In Topic #6326)
Joe
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Honoured member

I'm trying to send out a message to all of my members. I didn't find an 'email member' feature, so I was considering using the newsletter feature. The only problem with this is - only email-subscribers will get the message. So my question is: Is there some way to mass-email every member that will be sent to everyone regardless of their subscription status (non-subscribed or subscribed)?


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Posted
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#27472
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Community saint

I did just that today, Joe. Used the 'Newsletter' function to email all my members to wish them the Season's Greetings and to draw their attention to a particular post.

When choosing whom to email, just tick the box that says something like "All Members", but it's probably also best to select "Interesting News" from the drop-down box above it, regardless of the fact it probably says that there are '0' members subscribed to it.

Another tip is to first select yourself (Administrator) to try out what it is you intend to send, because the notification you get in your email Inbox after preview shows all the 'formatting'. The final product goes out clean, but you can only be certain of that if you email yourself first to establish that it does.

If you're going to add hyperlinks in the text it is also best to wrap everything between "semihtml" tags.

Good luck.

 ;)

P.S. Forgot to mention that you should consider amending the pre-programmed text below the "horizontal rule".


Last edit: by Fletch

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
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#27508
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Hi,

I'm not sure if you're using OCF or not Joe. If you are, the newsletter feature allows sending to OCF members (as mentioned by Fletch), otherwise the assumption is that whatever third-party forum software you're using would have it's own mass-mailer.
I'm a little confused by use of the term 'subscription status', as there's no such thing for the newsletter. Either you're subscribed to newsletter(s) with a certain subscription level, or are a member, or are neither a member nor subscribed – but there's no 'subscription status for a member'.

Fletch, I'm a little confused about this 'formatting' thing you've observed. The preview e-mail should be the same as the final mail, and both should come in both plain-text and HTML, giving the e-mail program the option to choose which to use.


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Posted
Rating:
#27515
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Community saint

Chris,

I'll get back to you with an example of what I mean. Unfortunately, when I was certain that the 'final' newsletter submission went out sans formatting I deleted all the others . . .

Back soon.

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
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#27518
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Community saint








Chris, 4 attachments:

1. Newsletter being 'prepped' for transmission.
2. Preview of Newsletter before it is sent.
3. E-mail notification of what the Newsletter will apparently look like when sent (remember, that is what the previous window warned about!!).
4. Newsletter in published format.

The point is that it is a confusing scenario if you want to use this feature, because you aren't sure what is going to ultimately end up in the recipients mailbox.

I've 'adapted' my work pattern to first send it to myself so that I can be sure that all the wrinkles have been ironed out, but I feel I shouldn't have to do this. The problem first arose for me when I sent my very first Newsletter to all my users, where the formatting DID appear in the Newsletter, with corrupted links, and other OCP features (hidden box, for instance) being completely broken when it arrived at the end user.

I had to apologise profusely, but then, my users are used to me getting it wrong!

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
Rating:
#27522
Joe
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Honoured member

Chris, I'm as well a bit confused.

I thought in order to receive newsletters, a member must subscribe to the mailing list to be able to receive emails.

What I mean by 'subscription status' is if the member is either subscribed to receive newsletters, or non-subscribed.

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Posted
Rating:
#27527
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Ah, in which case, my answer is valid. In short – if you use OCF, you can send out to all members, or even specific usergroups, rather than out to newsletters. Therefore "subscription status" is irrelevant. If you're not using OCF, you'd need to use whatever mass-mailer your forum provides.


Fletch, you're quite right – you shouldn't have to do this. The bug is now confirmed and fixed:
ocPortal - Entry: Newsletter preview mails may be incorrect


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
Rating:
#27530
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Community saint

Thanks!

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
Rating:
#27563
Joe
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Honoured member

Using the method Fletch provided doesn't seem to work.

I seletected the 'Administrators' box so the newsletter would be sent to only the administrators, but I never recieved the email, neither did any of my other staff members.

Also, I noticed a section in the configuration about inputting the email address that will be used for "sending out Staff emails". So there is a feature to email staff members, or is the newsletter feature the only outgoing mailing method?

In the configuration, my SMTP server details are not filled in. Is completing these fields required to send outgoing emails?

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Posted
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#27569
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Joe said

Also, I noticed a section in the configuration about inputting the email address that will be used for "sending out Staff emails". So there is a feature to email staff members, or is the newsletter feature the only outgoing mailing method?

The staff e-mail address is for sending all sorts of e-mails to (typically) the site owner. Such things include hackattack e-mails, and newsletter previews.

In the configuration, my SMTP server details are not filled in. Is completing these fields required to send outgoing emails?

It depends on your server configuration. If your hosting has PHP's mail() function operational, ocPortal will use that, and you won't have to fill in your SMTP details. However, on many hosting plans, this function is disabled, and you'll need to fill in your SMTP details for ocPortal to be able to send any e-mail out. You should talk to your hosts about what is and what isn't enabled. :)

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Posted
Rating:
#27572
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Community saint

Philip said

It depends on your server configuration. If your hosting has PHP's mail() function operational, ocPortal will use that, and you won't have to fill in your SMTP details. However, on many hosting plans, this function is disabled, and you'll need to fill in your SMTP details for ocPortal to be able to send any e-mail out. You should talk to your hosts about what is and what isn't enabled.

And thereby hangs a tale . . . especially the final sentence. I hope your hosts are more inclined to help or explain their setup - I know mine weren't much use in this department. They just drew my attention to their rather complicated FAQ that explains how their 'mailserver' setup works, and that includes having to login and access the POP3 account before any mails can be sent, etc. etc. etc. . . . . .blah, blah, blah!!

By trial and error I think I've hit on the right compromise (Philip explains about the mail() function) by leaving all the SMTP details blank in the setup. That seems to have solved the problem for me.

Give it a try. What have you got to lose?

 :thumbs:


Last edit: by Fletch

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
Rating:
#27576
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If a newsletter doesn't seem to have been received, it's worth questioning whether the previous was sent out to the staff address – if it was not, then this indicates some underlying mail sending problem (it'd be odd if ocPortal wasn't telling you about this though). If it was, then I'm certainly surprised – did ocPortal say there were members in the Administrator group when you selected it? The newsletter would go to everyone in the usergroup who:
  • had an e-mail address set
  • had either no override language selected, or the same language as the sender of the newsletter
  • was a validated member


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
Rating:
#27583
Joe
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Honoured member

@Philip: I cannot check with my host to see what is enabled/disabled, simply because I don't know who my host is. :P

A friend is running my domain on his account, but I cannot request details about the server - he's hardly ever around. I will fill in the SMTP details and send a test newsletter to all administrators to see if this has fixed the problem.

@Chris: Yes. It displays how many readers are in the group.

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Posted
Rating:
#27584
Joe
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Honoured member

Filling in the SMTP details doesn't seem to work either. Unless of course I didn't receive the email yet which is highly unlikely because when someone sends me an email, it's always received instantly. Another problem is that I may be not be supplying the correct details.

I will contact my friend and see if he knows anything. I'll keep everyone updated.

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Posted
Rating:
#27648
Joe
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Honoured member

Ok, I fixed the problem. I guess sometimes fixing a problem creates another. :P

When a newsletter is sent, it is sent twice. I only pressed the 'continue' button once, but I get duplicate emails in my inbox. Any suggestions?


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Posted
Rating:
#27658
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I think either you're forgetting that ocPortal sends out a preview before the process completes – or perhaps you have two addresses that route to the same inbox, both getting sent the mailing.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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