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Posted
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#45642 (In Topic #9987)
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Fan in action

Error 500

Ok, our site was running fine now all of the sudden I can't get to any of the pages. I get http 500 internal server error on all pages, even the upgrader.php page. I haven't changed anything and the log files in apache that I have access to don't really say enything else. Gah! Help please :'(
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Posted
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#45644
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Hi,

It's likely the server admin has changed something without warning.

The most likely thing is the server has changed to CGI PHP, and our default .htaccess file doesn't work with it. Remove any lines from this file that have 'php_value' 'php_flag' or 'php_admin_value' in. Our FAQ contains more information about .htaccess and php.ini file.


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Posted
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#45650
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Fan in action

It looks like the index.php page consits of the ocPortal startup error page. I'm thinking my install got corrupted somehow. Does this sound right? My hosting company insists that the php environment was not changed at all.
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Posted
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#45669
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Do you mean you get a startup error when you launch the index.php file? Or that you've looked inside the index.php file and see the contents isn't what it normally would be?

If you get an error, what startup error is it exactly?


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Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#45762
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Fan in action

Apparently my site was hacked by a javascript of some sort. Through the help of a support engineer at websitesource (my hosting provider) I was able to get it someone fixed. I'm working through all the file permissions that were reset. I wasn't able to tell what javascript did it but I am currently running 4.1 ocP on that site.
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Posted
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#45763
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I'd be surprised if it was actually a Javascript problem, as these couldn't normally produce this kind of effect. Some shared servers are configured in a way that allows one site on a shared server to infect another, which is relatively common unfortunately.

Regardless, thanks for the update and I hope it all fixes okay. Let us know if you get any clues please :).


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#45773
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Community saint

Hi Despearing,

If you get anymore info from your host on this, could you post a follow up please. I'd be curious to know how it happened and what protective measures were put in place so it does not happen again.

ocP Ver 4.1
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Posted
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#45775
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Community saint

What sledge said. :thumbs:
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