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Internal Server Error. Nothing seems to fix it.

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Posted
Rating:
#45561 (In Topic #9976)

Non-joined user

Whenever I try to access admin things on the site.

Hi,
I have recently tried to install the latest ocPortal to my hosting account (I'm hosted with Lunarpages, the details of the plan can be found HERE)

Whenever I try to access certain parts of ocportal I get the 500 error. A search of the faq on your site says the the problem is probably with the recommended.htaccess file. I have renamed it to just .htaccess and also removed all but the first 4 lines on the file. Still nothing works.

Could you please explain in simple terms how to fix this issue.

Thankyou,
 Shane Gowland
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Posted
Rating:
#45570
Avatar

Hi,

Is it specific things within the Admin Zone you can't access, or the Admin Zone as a whole?

If it's specific things, please list them.

If it's the Admin Zone as a whole, it could be related to the permissions of your adminzone/index.php file, although it would be strange if this was wrong as then you'd expect other index.php files to also be wrong in the same way.


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Posted
Rating:
#45677

Non-joined user

hello,
Thankyou for your reply.
I cannot access the submenu's, eg. Style, Structure, Security, tools, usage etc.

My webhost has checked the file permissions and the mySQL/PHP/everything else on my account and all seems to be ok… yet I still get the 500 errors.
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Posted
Rating:
#45679

Non-joined user

Just to let you know, I don't appear to have a php.ini file… could that be the reason for the issue?
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Posted
Rating:
#45685
Avatar

That sounds strange. I'd expect the Admin Zone front page to also fail if these fail.

If you'd like me to take a look for you please email FTP details to chris@ocportal.com.
Our server access policy applies.


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Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
Rating:
#45686
Avatar

Guest said

Just to let you know, I don't appear to have a php.ini file… could that be the reason for the issue?

It's unlikely.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
Rating:
#45777

Non-joined user

Thankyou for you help, but my host found the problem on their end and fixed it for me.
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Posted
Rating:
#45785
Avatar

Great :). If the host gave an explanation we'd love to hear, in case it's useful to others in the future.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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