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Internal server error htaccess issuesc

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Posted
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#71632 (In Topic #15068)
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Fan in training

I tried all versions of the included .htaccess files

Hi,

I installed a website on the domain Borahlabs and it worked fine but then when I made some admin changes I started getting Error 500 - Internal server error

I contacted my hosting provider (1and1) and this is what their response was:

"Thank you for contacting us.

We replicated the issue and we can already view the error message. Upon checking on the files under the folder /borahlabs.com there are 3 .htaccess files.
You need to double check what is the specific and correct .htaccess you have on that folder.
The error on the website (500 internal server error) indicates that there is a syntax error on the script or a permission of a file is incorrect.

Note: As much as we want to assist you with this issue, scripting is already beyond our scope of support. We would strongly suggest you search this on search engines like Google and definitely you should be able to find relevant information. You may also want to consider consulting a website designer in your area."

I tried using each of the included .htaccess files but no luck yet

Can anybody please help me figure out the issue

Just in case you need: the admin name and password are
admin
admin123
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Posted
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#71637
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Well-settled

Try removing .htaccess is if that help.. to start ( do not delete it as you need it but the line starting with php_value did not work for me)
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Posted
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#71643
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Fan in training

Thanks w1ng1 for taking your time to reply.

I did try already removing the .htaccess file and it did not help
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Posted
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#71645
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Community saint

Check the permissions of the folders in the root with your FTP client. If any have managed to get 777 permissions, I think the hosts will have their mod_security module set up to NOT allow access. I am thinking specifically of the '_custom' folders, but it might pay to check them all.

Lowering those permissions to 755 will probably allow you to access your site. Then it is a matter of seeing whether your site runs OK despite removing the 'write' permissions from some of the directories.

Give it a try. I'm not impressed with 1and1 tech support if all they can say is that this is 'scripting' and beyond their remit.

BAH!

 O_o

Take my advice. I'm not using it!

View my working ocPortal site (version 9.x.x) at Anglo-Indian Portal
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Posted
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#71648
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Community saint

If I may add another thing to do when changing .htaccess files, it is to remove all the browser cookies for your site and clear the browser cache.

Hope this bit helps you with your troubles;)
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