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Installation issue

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Posted
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#84852 (In Topic #17513)
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Fan in training

I have installed ocPortal, found that it does not save my installation information, removed it, and tonight tried again. Pages of information just disappeared: all the settings, some information that I consider pretty closely held information about my business and website analytical information. I am probably going to remove the site after I sleep on the matter.
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Posted
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#85034
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Community saint

Hi Jay,

Was this installed using our hosting?(eLief)

If you use installatron to install ocPortal, all you need to do is log back in to cPanel, click on the Installatron application, and then click on your existing ocPortal install from within the appropriate installatron section. This should show you all kinds of details including your ocPortal login information.

eLief Web Hosting
eLief - Official hosting partner for ocPortal.
Reseller Hosting
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Posted
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#85041
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Fan in training

Thank you. I will definietely review eLief . I am very happy with ipage.com, so switching to a new web host is not something I am include to do, especially to set up a publishing software that I do not know. I do appreciate your reply very much.
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Posted
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#85044
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Fan in action

You might get better answers in a more appropriate (likely custom) thread Jay. This is, after all, the 'How-to: Install ocPortal using eLief Web Hosting' thread.

Sorry I can't be any more help than that, I uh… haven't actually installed OcP on my own server yet.
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Posted
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#85078
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Community saint

I've moved these posts out of the eLief installation thread and into its own topic, you should be able to get better answers here.

eLief Web Hosting
eLief - Official hosting partner for ocPortal.
Reseller Hosting
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Posted
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#85093
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Community saint

Hi Jay,

I hope you have not given up on it.

If you give us a little more info there are lots of us here that will be happy to help you sort it out and you won't regret it.

Which method did you use to install it?

A few things to try that may help trouble shoot.
  • In your admin zone go to tools>website clean up tools. Run those and then clear your browser cache
  • Go to yoursite/upgrader.php Clear caches, then check an fix permissions and then do a file integrity scan. Those are all automated and the file integrity scan will tell you if any files are outdated, missing or corrupt.
I don't know if any of those will fix it but it is a starting point anyways.
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