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How to remove comcode options from attachment upload?

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Posted
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#92216 (In Topic #18504)
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I have an issue I'm trying to solve. I have a location on my website (support ticket/profile inbox) where users will upload files. However I find the popup window for commode options (display options) for the file to be both redundant and undesired in this circumstance.
 
If someone is uploading a pdf or screenshot, whatever content is relevant to the ticket, I don't want them to have to pick/read though options on a popup window that has absolutely no effect/bearings on the outcome of the attachment. I would like it to be as simple as Select File> click upload/attach > done. No extra steps of confusing popup for members/guests who have no reason to need to see this screen to begin with.
 
My question is if its possible to have a simple file upload system attached to the ticket system/members inbox. Having the default attachment system used for content on commode pages is not desirable in this case.
 
Please help.
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Posted
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#92279
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Community saint

I have an idea but I have to install and test the helpdesk addon first and will get back to you
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Posted
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#92280
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Community saint

Ok so I thought there was a help desk catalogue that could be installed but i didn't find one so I am assuming you've created your own?

If so what you can do is for description make it it comcode paragraph (if you want comcode allowed) without attachment support then for file upload add a field that is simple file upload. This upload doesn't ask anything just what file to upload.

Does that help?
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Posted
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#92284
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I havnt created my own, oc portal comes with a support ticket system (part of the forums module).

As for your exsomination, its left me a bit confused. That is what i want to be achived, but not sure how to go about it by your suggestion.
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Posted
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#92286
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Community saint

I thought it did have support ticket system but maybe I either missed it somewhere or it's not part of v9 yet so let me look again.
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Posted
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#92288
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Community saint

Ok I am lost sorry. I looked andI can't find support tickets in my v9 install or how and where to add it. It is very unclear in the documentation too. It tells you that you can have support ticket ssystem and that you can link to it but not how to do that and I can't find a link in the links tree browser to it.

So i looked at a v7 version in which I did have a support tickets installed and operational but I am having dificulty narrowing down where it might be possible to edit a template not to show the additional field options without risking losing the options elsewhere. So sorry I'll have to leave this to a better expert to help.

On that note @Chris is Support ticket system still available in v9? if so how do you activate and link to it? (I tried copying the link in my v7 but no dice.)
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Posted
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#92302
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On that note @Chris is Support ticket system still available in v9? if so how do you activate and link to it? (I tried copying the link in my v7 but no dice.)

Addon must be installed (is bundled, but setup wizard probably removes by default). Link to tickets module must be on a frontend menu (it's not linked from Admin Zone etc).


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Posted
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#92303
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Community saint

So after going through the set-up wizard twice and not seeing any option to add Support tickets I looked in add-ons and sure enough there it was in the list under tickets (not installed) lol. Ok Thanks but I find it funny it wasn't an option during set-up to have it installed?
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Posted
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#92308
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Community saint

@Divinity - I checked with it in v9 and if you switch to simple uploader then it has the effect you want I believe however I don't know how to make that default for your users in only one area and nowhere else? They can click that themselves though.
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Posted
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#92309
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Duck said

@Divinity - I checked with it in v9 and if you switch to simple uploader then it has the effect you want I believe however I don't know how to make that default for your users in only one area and nowhere else? They can click that themselves though.

That's a great suggestion I wouldn't have thought of, you could include keep_no_swfupload=1 in the menu link to tickets.

The only problem with this is it'll "stick" if the user then navigates somewhere else next. I don't think that's a huge deal though.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#92310
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Duck said

So after going through the set-up wizard twice and not seeing any option to add Support tickets I looked in add-ons and sure enough there it was in the list under tickets (not installed) lol. Ok Thanks but I find it funny it wasn't an option during set-up to have it installed?

The Setup Wizard can only uninstall addons, not install them. So once it's run once, it's not as effective when re-run. I've added a tracker issue relating to that.


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Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#92497
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Chris Graham said

Duck said

@Divinity - I checked with it in v9 and if you switch to simple uploader then it has the effect you want I believe however I don't know how to make that default for your users in only one area and nowhere else? They can click that themselves though.

That's a great suggestion I wouldn't have thought of, you could include keep_no_swfupload=1 in the menu link to tickets.

The only problem with this is it'll "stick" if the user then navigates somewhere else next. I don't think that's a huge deal though.

I have tried this method but if i pick files like pdf's or .doc the popup still appears. Is there any other way of dealing with this?
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Posted
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#92694
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Honoured member

This remains an issue, is there no work around?
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Posted
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#92696
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Not without coding it seems.


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  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#92709
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Honoured member

This is very important to my website that this section has a simple upload. I am prepared to pay for the coding, if you can provide me with an estimate for man hours that will be involved.
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Posted
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#92712
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Yep, no problem, just open a support ticket :). This probably would be a minimum charged one.

Add a new support ticket - ocPortal.com


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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