HELP! My site suddenyl won't load!

I just get a white page, and the browser says done. It happened when I tried to add a block to my front page. It had been running slower and slower.

I can still FTP in, and all the files are there,and my other site on the same Elief account works - what's going on?

I have had something like this happen to me a few times, I believe it was while I was using Firefox too.

I had to clear the browser history some to get it to load. …otherwise did you clear ocPortal block cache in tools?

It's back now!  It disappears when I click 'Preview' when adding a new block to the front page.  Wierd….

Could be a memory limit problem, more details are in our FAQ.

Hmmm… I'm not sure.  I'm with Elief, so surely they have the recommended amount of memory?

It happens when I edit the front page to add a new block.  I click preview or try to apply the changes, and then the page takes ages to load, and nothing happens.  Then I cannot see the site at all - every page is blank.  But if I cler my browser's cache and history, it reappears.

This is my exact situation also. I am with Elief and I get these white screens sometimes when I try to add blocks. Should I contact Elief?

Got exactly the same situation while adding content on the front page lately.
Tested the same circumstances with two test sites which also behaved the same way after adding a new zone.

Everything went back to normal each time after removing the cookies in Firefox.

I'm still using version 4.2.1 with all my sites and I'm an Elief client as well.

I get the same until I clear the browser cookies. I think it is more in the cookies

It looks like it's either a bug with ocPortal, or Elief has a problem. As Elief is the ocPortal recommended web host (so should meet all the ocPortal memory requirements), can anyone not with Elief see if they have this problem?

Kind of at a relief…
 that I don't use Elief.  

I don't have this issue with my sites using latest stable version.

What a poet.

I'm sure they are a great hosting service, tho.  

I guess it's a problem with Elief, then.  Has anyone raised it with them?

I have put in a ticket with Elief and gotten a response from them which says:

"We will look into this, could you let me know login credentials and instructions on how to reproduce this so we can test this out?"

I'll let you know what they say and what I find out…

It seems that my problem was getting worst by the passing hours to the point that no edit could be saved. Removing my host cookies would give me back access to the site, but without being able to modify anything, including templates and css. I've noticed also that I could not access my phpMyAdmin, but that came back this morning. The situation was not browser dependent, as Fox and IE8 were equally affected. I don't think it had anything to do with an ocPortal bugs, since everything was alright before this weekend.

I think that the only implication for Elief in this incident is with the location of their server and the fact that my Internet Provider (Sprint) could not open up a route without packet losses. The situation is now back to normal since 5:00 PM, and I cannot replicate any of the problems.

Packet losses are unfortunately more frequent in a congested Internet over the weekends.

Dazed and Confused, I suggest you do a "Tracert [your domain name]" at the command prompt and see how many hops it will take to reach it and with how much latency. A break in the route, or time out will certainly confirm the problem. "Ping [your domain name] to find out about packet loss.

I'll keep you posted if the situation reoccur.
Good luck!

I have been trying to reproduce the problem with no success. When you are looking for failure you find success. What is that all about. I have been asked by Elief , in response to my trouble ticket, to describe the process and in documenting them I find no way, at this time, to repeat the conditions with the same results. Are either of you still having problems?

BTW My internet is provided by Comcast.

Hi all,

I'm still getting the blank web page when I try and add a block to the front page.  The only way to get my site backis to clear cookies in the browser.

Tracert final line says: 16 147 ms 146 ms 146 ms

Ping: 146 ms

Does that mean anything to anyone?

Dazed and Confused said

Hi all,

I'm still getting the blank web page when I try and add a block to the front page. The only way to get my site backis to clear cookies in the browser.

Tracert final line says: 16 147 ms 146 ms 146 ms

Ping: 146 ms

Does that mean anything to anyone?

Tracert is a utility that records the route (the specific gateway computers at each hop) through the Internet between your computer and a specified destination computer. It also calculates and displays the amount of time each hop took.

In your case, your requested URL was redirected to 16 different routers (hops) and took an average of 146 milliseconds to negotiate each one (anything above 80ms is considered slow). At anyone of these routers, your data can suffer a timeout (taking longer than permitted by the router) and be discarded. Therefore the eventual loss of packets, making it impossible to save or retrieve data. This situation is often caused by increased traffic and will be temporary. To test for packet losses, use the PING command instead of TRACERT. This test is only an indication of the traffic at anyone time, and should be repeated several times for best assessment.

It should be noticed that the present state of Internet traffic from the North American Continent is being Impaired by interruptions of power and down communication lines due to a strong winter storm system.

I am still having similar problems this morning and I was able to determined that the culprit cookie is an ocp_autosave that is suppose to be temporary, but does not get eliminated for some reasons (see attached image).

Do this test when on the edited page after a failed preview: (keep page opened)
Open Firefox Cookie Editor
List the cookies for your domain
Find the ocp_autosave and remove it
Click again on the preview button or the save button and everything should be alright.

Is this problem due to bad communications or to some other causes? I cannot say for sure.

Hello all,

Whilst this problem is somewhat out of our hands and remit, Elief is our recommended host so I am keeping an eye on it. The cookie thing seems interesting; it's not a very large cookie, but I wonder if it is tripping some kind of limit on Elief's lightspeed server setup.

Hi all,

I have received further reports on this problem.

I'd be grateful if someone who currently is seeing an Elief-specific-bug, such as the page editing problem discussed here, would open up a support ticket with FTP details so that I can debug the problem for everyone:
https://ocportal.com/site/tickets/ticket.htm?ticket_template=bug&cost=free