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#47871 (In Topic #10432)

MySQL was not able to serve an ocPortal database request.

How did this happen?

There could be many causes of this error.
Some possible causes are:
  • The MySQL server is overloaded
  • The web server is overloaded, so the connection between it and the MySQL server is faltering
  • You have a particularly large amount of data
  • A database table is corrupt

How do I fix it?

If your server generally seems slow, either wait a while to see if it clears up, or contact your web host.

Try repairing the tables in your database. Your web host will almost certainly provide a hosting control panel with a tool called 'phpMyAdmin' (it may be called something else, such as 'Database management').
  1. Access / Log in to this tool
  2. Make sure you are in the database that ocPortal uses
  3. Tick (check) all tables, or if you are technical enough to interpret a stack trace, just the table referenced.
  4. Scroll to the bottom of the screen.
  5. In the 'With selected' option list, choose 'Repair table'.
  6. You should see the page reload with a message stating the repair was successful.
In table(s) will not repair, contact your web host.

If you and your web host are unable to solve the problem report it to ocProducts through your commercial support relationship, or if you don't have one post the problm on the public ocPortal forum.

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