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Could not connect to the database

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#47915 (In Topic #10475)

ocPortal cannot connect to the MySQL database.

How did this happen?

It is likely that either:
  1. MySQL is no longer running on the server and needs resetting.
  2. MySQL is intentionally (no longer) running on the server.
  3. Your firewall is blocking the connection between your web server and the MySQL server.

How do I fix it?

If you have just moved/installed your website then you likely entered the wrong database hostname. Your web host, or web hosting control panel, likely provides documentation indicating what the correct setting is.

If the MySQL server you are trying to access is on a different computer network to the web server it is likely you will need to use a different MySQL server. Most physical machines running web servers also run MySQL servers, so it is likely you can use 'localhost' as the MySQL server.

Otherwise, contact your web host.

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