HTML Logo by World Wide Web Consortium (www.w3.org). Click to learn more about our commitment to accessibility and standards.

Moving forward with Composr

ocPortal has been relaunched as Composr CMS, which is now in beta. ocPortal 9 will be superseded by Composr 10.

Head over to compo.sr for our new site, and to our migration roadmap. Existing ocPortal member accounts have been mirrored.


Emails to hotmail and outlook accounts not being received

Login / Search

 [ Join | More ]
 Add topic 
Posted
Rating:
#103742 (In Topic #20280)
Avatar

Community saint

Hi,
I have had a number of newbies report that they are not receiving the join up emails or password reset emails.
Initially I got them to check the junk/spam folders, but they are not turning up. I now have about 5 users who have complained via Facebook about this, so it has to be a real issue.
I have checked here Network Tools: DNS,IP,Email
And we are not spam blacklisted.
We carboncopy every email and I can see the emails there.
But the users never receive them.
The common denominator appears to be outlook/hotmail.

Anyone else seen this?
Cheers
Ade
Back to the top
 
Posted
Rating:
#103743
Avatar

Try explicitly enabling SPF for your domain if it is not already, to specify your server IP is the only one allowed to send. Spam checkers usually work via a scoring system, and having SPF configured positively can help with that.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top
 
Posted
Rating:
#103752
Avatar

Community saint

SPF is already set.

Not really sure what else to check
Back to the top
 
Posted
Rating:
#103754
Avatar

There's some advice on here:
ocPortal Tutorial: Understanding and configuring e-mail - ocPortal.com

Esp try out using a spamchecker service on one of your emails.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top
 
Posted
Rating:
#103801
Avatar

Community saint

Well this is turning in to a nightmare.
The outlook deliverability team at Microsoft have determined that our issue cannot be mitigated - they just keep sending out the same boiler plate suggestions to try and join their spam programs.
Not sure what else to do now as Microsoft have flatly refused to help any further :-(

Any ideas ?
Back to the top
 
Posted
Rating:
#103805
Avatar

Running some tests for you...


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top
 
Posted
Rating:
#103806
Avatar

I can reproduce the problem from your server. It doesn't even go into Junk. But is fine on gmail.

I've tested your IP is not blocked by common services, not blocked by Brightmail, SPF is correct, SpamAssassin does not flag any issues, reverse DNS is correct, sender email address is good, Return Path Sender Score (which I think Microsoft uses) is very good (99/100), no "this is spam blocked" bounces back from Microsoft to your noreply address.

I have optimised the ocPortal emailer a bit so no redundant CSS is included, and made it skip the box images (a bit much to include in an email). Worth me doing, but no impact here.

I tested bypassing ocPortal's mailer and using a simple raw email, and it was also blocked.

I can see Microsoft use interaction heuristics to determine if people want messages, which is not great for notifications if people have generally been ignoring them. Maybe that's the issue.

I also saw your host say this somewhere:
"Yeah, we see this alot with brand new IP allocations also. Microsoft and Yahoo are distrustful of new IP allocations since they have no sender reputation, so they block by default usually." So this could be a factor too, lack of positive reputation for your IP.
I doubt anyone has marked you spam so it's a matter of missing positivity, rather than negativity.

I found adding your noreply@… source address to the Safe Senders list did work. And after removing it again, it stopped working. So as a workaround you can ask users to do this. Maybe if enough do it, you'll get a positive reputation with Microsoft.

You could try going through this process to get some data:
https://postmaster.live.com/snds/addnetwork.aspx

You could try setting up DKIM on the server, but I have no idea if this would help. It's more complex to set up, and I think overlaps in usefulness with SPF.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
Back to the top
 
Posted
Rating:
#103807
Avatar

Community saint

Thanks for going through this Chris.

I joined the snds process - it just shows that for the last 86 days we are determined to be marked as red, i.e. classed as >90% spam - Microsoft have gone too far and are affecting genuine people.

I have found that if I put our domain name in the safe senders list it works as well - I have asked people to do the same - thanks for that tip.

Cheers
Ade
Back to the top
 
There are too many online users to list.
Control functions:

Quick reply   Contract

Your name:
Your message: