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Moving forward with Composr

ocPortal has been relaunched as Composr CMS, which is now in beta. ocPortal 9 will be superseded by Composr 10.

Head over to compo.sr for our new site, and to our migration roadmap. Existing ocPortal member accounts have been mirrored.


Display how support credits were used

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Posted
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#76659 (In Topic #15803)
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Community saint

I thought this used to be possible but I cannot find it now. I can only se how many support credits I currently have and any open tickets. How can I see a history of tickets and how the support credits were used?

Bob
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Posted
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#76662
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Sorry, we don't have any system to maintain a separate log (it's just hooked into a CPF essentially, via a custom front-end, we don't have any substantial system for maintaining a separate transactional history).

Typically support credits are charged from a ticket (this is our original intent), and we have a clear procedure for stating how much a ticket costs either near the start or end of a ticket (depending on the customers intent). So it adds up from those, and of course customers could query with us if they think it doesn't.

Usage prompted from requests on the tracker or email is rare, and I'd just advise opening a ticket for anything in the future if you want to see a clear audit. It also makes communication easier.


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  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
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Posted
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#76665
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Community saint

I was only looking because I wanted to document the amounts paid just in case I decide to formalize this as a business and hence these are business expenses.

Bob
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Posted
Rating:
#76667
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Oh right. Doesn't PayPal send you some kind of receipt when you pay?


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
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#76670
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Community saint

Yeah….but it's for support credits and is my actual expense. I was just thinking if I had to do this for multiple clients. It's not a big deal really. I just need to document stuff on my end.

So far, it's not an issue as this project if NFP. But I was just thinking if I might want to turn this into a part-time business once I get the bulk of this project handled.

Bob
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Posted
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#76672
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Oh I see. If I were you I'd register multiple accounts here, and set different browsers to different accounts. E.g. Firefox=BobS Acme Corp, Safari=BobS Mega Co, …


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Posted
Rating:
#76678
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Community saint

That's probably a good approach.

I'm just thinking about what i plan on doing next year, I had just moved here last year so there was a lot of stuff to do having renovations done and furnishing the place. I'm all done with that. So, I think I will either buy a nice DSLR and go hiking and shooting or maybe start up something part-time based on ocPortal (except I don't plan on attempting any coding - I'll farm that out).

Bob
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