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can someone please provide some help to a very untechy lady

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Posted
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#82614 (In Topic #17237)
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Fan in training

on our new community group forum

Hi everyone
I have successfully created a website using OCPortal and I am loving all the functionality - live chat, forums etc.
I have an issue though...
on one of the news articles I have noticed if you try to post a comment I get the following error

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 72 bytes) in /home/linweb08/m/motherhub.org-1047311307/user/htdocs/sources/tempcode.php on line 898
.main_page_title { text-decoration: underline; display: block; min-height: 42px; padding: 3px 0 0 0; } a[target="_blank"], a[onclick$="window.open"] { padding-right: 0; }
As I am not techy at all I have absolutely no idea what this error is, nor how to fix it..... can anyone help me please?
The news article has a photo in it... if that makes any difference.....
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Posted
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#82615
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Hi,

Could you open a bug report ticket please:
Add a new support ticket - ocPortal.com

I think we'll need to debug it on the server, so if you can include FTP login details that would help.

It sounds like the image might be very high resolution and the thumbnail generation is failing when it loads the full image to size it down. It's supposed to be able to workaround this though, so if it is at all possible on the server we'll make it work.


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  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
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Posted
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#82627
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Fan in training

I have raised one just now - Thanks!
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Posted
Item has a rating of 5 (Liked by sholzy)  
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#82632
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Hi Sarah,

It turned out to be a bug. When you edit a forum it's supposed to not let you move a forum underneath one of it's own child forums, but it did let you which created a loop.

I've moved the "Website comment topics" forum back, and applied a fix to give an error if that is attempted again. It's easy to make that kind of mistake, so it's important that I've fixed it to stop it.


Become a fan of ocPortal on Facebook or add me as a friend. Add me on on Twitter.
Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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