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[Resolved] v9.04 step 5 of 10 installer error

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Posted
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#94033 (In Topic #18763)
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Community saint

Not sure how to get around this one. I'm getting this error on step 5 during install…


The ocp_inst_tmp folder has full permissions (777), and I've given each of the folders above it 777. Nothing permission-wise is stopping it from what I can see.

Three previous installs (1 stand alone, 1 MSN hub, 1 MSN satellite) installed with no problems with the default permissions (tmp - 777, parent - 750, +1 parent - 755). This install refuses to move past step 5. I've tried installing both MSN and stand alone under 2 different domains, all resulting in the same error.

Any ideas?

Server detail:
CentOS 6.3 (Final)
Plesk Panel 11.0.9 Update #31

Only 3 domains on this server, all running ocP.

Steve
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Posted
Item has a rating of 5 (Liked by sholzy)  
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#94035
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Just throwing out a random possibility that came to mind before I go to bed…

Is it possible you have like a master FTP account, and this domain has a different account, and therefore the script is running with privileges differently to what you uploaded with?

It may be something in the permissions only allows user-level permissions, so setting world permissions might not work [speculation].


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Posted
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#94036
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Chris Graham said

Just throwing out a random possibility that came to mind before I go to bed…

Is it possible you have like a master FTP account, and this domain has a different account, and therefore the script is running with privileges differently to what you uploaded with?

It may be something in the permissions only allows user-level permissions, so setting world permissions might not work [speculation].

It's a possibility. I'll look at that and report my findings.

I know I've set up each domain with it's own FTP account, but I may have done it from the server admin account (Plesk will let you screw things up in a heart beat).

Steve
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Posted
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#94037
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Community saint

Chris wins the prize!  :thumbs:

All my domains were set up correctly and identically, so no problems there.

Both the data.ocp and install.php file were uploaded to a spot on the server and copied to each of the domains. First 3 installs worked without problems. I checked the owner of those 2 files on the faulty domain and noticed they didn't change when I copied them over. Corrected the ownership and the installer is running as I type this.

Now I have to help fund another tracker item to pay for this free consultation.  :thumbs:  :lol:

Steve
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Posted
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#94038
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Community saint

Actually, I feel kind of silly for not catching that ownership error. :$  The simplest things are the ones that always get you. :lol:

I guess I could blame it on old age.  :thumbs:

Steve
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Posted
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#94042
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Cool, yes I have seen this with Plesk, possibly have not seen with cPanel.

^ Useful info for others when debugging probably.


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Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about ocPortal whenever you see the opportunity.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying ocPortal on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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