It takes us about half a day each time we try and debug the Facebook support, like most developers we find their systems so complex and buggy and we don't have the resources to fight it outside commercial projects.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
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If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Ok, so then, this bug will not be fixed and we should all stop using the facebook login system…gotcha. Maybe it's time to look at other CMS systems again. getting tired of everything here needing corporate level sponsorship to get, when other CMS systems all have it working.
If someone else wants to make their own fixed version of the addon, the license permits it, the only dependencies on us are the ones people have chosen to create. We've put out enormous amounts for free over 7 years, and it is a huge personal and financial burden for which there is no capacity to grow and further (nobody can work more than 15 hours a day without holidays).
Maybe instead of the sense of entitlement, you should think what are you going to do to support the project in a meaningful way (release addons, themes, bring in lucrative projects to the ecosystem, etc)? (Using the software or making small suggestions doesn't count).
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
Always good to know my support in telling everyone I know in comics publishing that I use and love OCPortal, all the debugging I've helped do, and time I've spent here over the past 5 years, is worth so much to you.
I've tried repeatedly to get people interested in working on a useable e-commerce system for this CMS, no one will touch it. End result from every coder I've brought to it has been, get off that system and go somewhere else.
I've tried. Sorry I don't have the $1,000's you need to do anything new or support things you have released. merry christmas.
We appreciate users of ocPortal, and we appreciate feedback, but you've got to see neither of these things pay the bills needed to support developers to do this kind of work. Our costs are real and huge, and it is completely true there is literally no free developer time to expand our activities (in this case working around browser bugs and/or bugs in Facebook, relating to something that is not an official part of ocPortal). Neither is there money to pay people to create more developer time as in this economy we are lucky even to meet salaries on current client budgets. These are undeniable facts, no amount of arguing or thinking you're being treated unfairly can change them.
Let's take my working hours last week… Monday: 9am - 1am Tuesday: 9am - 11pm Wednesday: 9am - 1am Thursday: 9am - 2am Friday: 9am - 3:30am
You see it as a case of us just being nice enough to help you. I see it as a case of highly skilled developers needing to spend half a day, on something that is not a core part of what we do, which will cost real salary, and for which there's no way to recoup that direct cost.
It doesn't have to cost money. Other developers can come in and support things if they want to, it's all open for that. But right now nobody on the team has the capacity to do additional favours.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
so in other words, there is no support for facebook function, and since it does not work right, we should not use it, like i tried to say….that's really all I was asking about when it suddenly became MY responsibility to PAY for a fix. dont offer stuff to the public if they cant expect it to work I say.
Or alternatively, it used to work perfectly, or at least it seemed to, then Facebook broke something or Google Chrome's code changed, but we continue to host the code in case that resolves itself or another developer comes and helps out and takes the addon forward. Meanwhile the addons can be commented on, and we maintain a forum, so users can share their experiences.
Nobody running an Open Source project should be subject to abuse like this, it's not only ungrateful, it's positively harmful.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
I gave up on the Facebook add-on shortly after trying it out. It just never seemed to work right. So, my answer to you is yes, stop using it.
Rather than abuse the developers, perhaps you can find a way to bring some positive energy to the issue. But since everyone is apparently telling you to get off the platform for some unspoken reason, you could always take their advice and see what free support they are willing to provide you with long-term.
Your posts today have all been filled with snideness and sarcasm, generally directed at me, so yes, that is abusive. Suggesting I 'stuff myself up a chimney' is further abuse (yes not explicitly directed at me, but obviously that was too).
I hoped explaining the actuality of the situation and illustrating that I have worked incredible long hours for 7 years bringing ocPortal to users for free might have actually got across a point that I might deserve some respect and to be listened to.
Whilst I could have been far more diplomatic, I am trying to make an important point, so I am not being nice about it to make sure the point is clear. I actually need all our users to understand they need to either:
budget for their projects (a point that is made in writing on our website)
set ambitions at a point where only well trodden ocPortal things are done (assuming people want to work in this ecosystem – and I have in some cases publicly people ocPortal is not necessarily what they need)
learn programming
Everyone will come across situations where there is stuff they need that isn't a core supported part of ocPortal, or doesn't work as they need it to, or just situations where they just plain need things explaining.
A project like ocPortal can only be driven by skilled developers, and that requires either money, or for more developers to come along and volunteer their time. I can't magic either of these things up. Goodwill, a desire for the project to progress, feedback, bringing in more users, that is all commendable and necessary, but it doesn't get things implemented, maintained, or supported. Intentions don't power a project, capital does.
Probably you don't get told this elsewhere. Usually you'll just get ignored instead. But I care about running this project, and my business, openly. Many people think of money as an evil, or have a cost-saving mentality stemming from the mass-market economic stuff they deal with. But good developers cost a lot of money, which is why you hear about companies investing millions in things. I cannot change this, and I cannot extend things beyond my own reach.
So not only am I powerless to help (unless I start doing a crappy job for our clients, or ignore bugs in ocPortal itself, etc), I need people to not set themselves up to fail so I'm always going to be straight about things.
I'll repeat my point about it better to have something buggy that can be openly discussed and others can build on than it is to have nothing at all. I'll also point out that saying we should spend more time documenting bugs etc comes back to the same issue of a lack of resources.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
being told I do not support this place ENOUGH is ABUSIVE of your fans.
Please note that I am not affiliated in any way with ocPortal other than as a user so you (or anyone else on this site) are most likely not a fan of mine.
That said, your previous posts reeked of entitlement with a very thinly-vieled threat to leave the ocPortal platform. None of it was constructive.
I run a non-commercial site with no budget whatsoever yet I have managed to sponsor a few things that, in conjunction with related changes by another user, will add value to the product. If I could code, I would probably try to provide solutions that way.
Since ocPortal is completely open-source, people are free to develop their own solution just as in any open-source platform and can even offer their code for inclusion as an add-on.
You could also see how many other people impacted by this would be willing to chip in to sponsor the code changes necessary to make this work until the next time FB changes something.
Open-source means free-to-use and, depending on the license, free to modify. ocPortal is a good player in both these areas. Open-source does not mean free to demand things from the developers. If ocPortal is not meeting your particular business needs, I'd suggest you find a platform that is a better fit.
Yea, well. Since we're being honest here, OCportal has pretty much stagnated in useful development, and relying on paid development for any future development as it is stated you are doing, while ignoring problems that general users face like a simple bug in a login system, does not bode well to me for OCPortal. At least as a system I can stay with all my eggs in the basket on. I will have to move on to other systems, it wasnt a "viled threat" it's a reality, I need that functionality, I will have to seek it else where if no one here is going to work on it. I'd love to fund the fix, but I cant. being made to feel like the villian in that, only pushed me away faster. later, ok?
lol omg I do understand frustration but wow. Hey dude before you go let me point out one thing. You do not NEED that functionality. You want it. Yes it might be nice given FB's popularity but it is not necessary. I am sure you have accounts on websites all over the world right now that you use (including your one here) that you do not use FB's login mechanisms to log into. You know who really NEEDS FB login functionality? FB itself! Yup what a great way to strengthen their powers to offer everyone the ability to start using their single sign-on type system. But YOU don't NEED it! That is for sure! But hey go find that CMS that gives you that for free. It also comes with their own share of bugs that'll never get fixed for free too!
Duck: You dont get it. The Facebook function has been installed and working for a while, people were using it and pleased, their accounts are locked to it. suddenly it doesnt work in google chrome. So I have to tell me people: Well, use another browser? that went over like this: we'll just go somewhere else for our comic book news and conversations. So my other option is to remove the facebook function, and tell anyone who wants to keep their accounts to reset their account. Again, people laugh and go elsewhere.
this thread is called FACEBOOK SUPORT. and what support did I get from it? I get vilified and told I have to fund a fix.
My point is: Dont offer something if it's NOT going to be supported. That seems a pretty simple point. So you community saints and honoured members can really stuff it, this regular joe that has used and supported using of OCPortal for years and years, is fed up with the attitudes of all of y'all. I'm not asking for the world by asking for support in a thread that says it is for the support of what I was asking support for.
Well that explains your huffy attitude then I guess. You give what you receive. If your users are telling you to stuff it you feel the need to tell others to stuff it. However it might be in your better interest to adopt the attitude of the developers here being that - if your users are being jerks you don't need em. Especially when they don't appreciate all you've done for them for free! If your service is good and valuable and free even without your FB support they will stay with you. If they leave they are fools you don't need. As for the topic FB support it is meant that FB is supported by ocportal at the time addon was made. Not you get to ask for free support here when something doesn't work with FB or Chrome. The way I see it if it worked till Chrome came out then it is Chromes problem go tell them to fix it or stuff it! lol
I can't make any promises but I will try and see if I can figure this one out.
A quick Google search tells me it is a common problem that has been easily fixed in other systems so I am sure that there is an answer out there somewhere…..I am no programmer but I am very good at scouring for answers and piecing together solutions with them.
I understand apiman's frustration. It is not like this is an add on that when it breaks you simply loose a feature. He looses a good chunk of his community which he has spent years building and in the process loyally promoted ocPortal right along with it. I want to help him because I think he is well worth helping. I know him personally and I know there is not a thing he would not do within his power to help this community or anyone in it……I understand both sides of this coin.
I think this is something important to many people and if anyone wants to help me try to find a fix here is where I will be starting my search for answers.
Chromes error consol says when the page loads:
Uncaught Error: FB.Auth.setSession incompatible with OAuth2.
FYI if you run the 'lost password' module on a member account, I think the reset process allows you to get back without facebook. At least, in newish versions it does.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
That's cool of you Brian. Hope you get it solved. I figured I might try to figure it out at some point to but I wasn't going to tell him that cause he was a jerk about it. I mean I have a problem with the google map addon. I am asking for help there knowing full well addons aren't supported but if you ask nicely then perhaps someone will have a quick look and maybe give you an answer or at least point you in the right direction to make it easier to fix yourself. But I am sure not going to get much help if I start telling people to stuff it the first time they say something I am not completely impressed with.
Going to get back to you on that Duck. We usually are 'reasonable' for the non-official addons, it's just big horrible things we don't have time to debug.
If not, please let us know how we can do better (please make suggestions that are economically viable and scalable, not just requests to do more for free).
If so, please let others know about ocPortal whenever you see the opportunity.
This information has not loaded yet. It will be generated in the background, please come back later.
If I answered something that you think should be in the documentation, please take the initiative and add it to the community documentation. We really need people to help out here and build a well-organised large support resource.
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